FREQUENTLY ASKED QUESTIONS
Satisfy your curiosity with these popular questions.
Coronavirus
ARE RED LOBSTER’S RESTAURANTS OPEN FOR BUSINESS?
HOW DO I FIND OUT WHICH RESTAURANTS ARE STILL OPEN FOR TO GO AND DELIVERY?
WHY IS RED LOBSTER REOPENING RESTAURANTS WHEN WE ARE STILL DEALING WITH CORONAVIRUS?
WHAT IS RED LOBSTER DOING TO KEEP GUESTS AND TEAM MEMBERS SAFE?
HOW DO I GET A TOUCHLESS EXPERIENCE?
HOW DO I PAY WITH A GIFT CARD FOR AN ORDER PLACED THROUGHOUT THE WEBSITE OR THROUGH A THIRD-PARTY DELIVERY COMPANY?
Red Lobster To Go, Delivery and Catering
HOW DO I ORDER RED LOBSTER TO GO?
HOW DOES RED LOBSTER PROVIDE DELIVERY?
DOES RED LOBSTER OFFER DELIVERY THROUGH THIRD-PARTY DELIVERY PARTNERS?
IS DELIVERY AVAILABLE NEAR ME?
WHAT ARE RED LOBSTER’S DELIVERY HOURS?
HOW MUCH ARE THE DELIVERY FEES?
CAN I SCHEDULE MY DELIVERY TIME?
CAN I MAKE CHANGES TO MY DELIVERY ONCE I’VE SUBMITTED MY ORDER?
HOW LONG WILL IT TAKE TO DELIVER MY ORDER?
WHAT IF MY DELIVERY ORDER IS LATE?
WHAT IF MY DELIVERY ORDER IS INACCURATE OR I HAVE OTHER CONCERNS?
DOES RED LOBSTER OFFER CURBSIDE PICKUP?
DOES RED LOBSTER OFFER A TOUCHLESS EXPERIENCE?
DOES RED LOBSTER OFFER BEER AND WINE TO GO?
DOES RED LOBSTER OFFER CATERING?
CAN I CANCEL MY TO GO ORDER AND GET A REFUND?
IS MY CREDIT CARD INFORMATION SECURE WHEN I PLACE ORDERS ON RED LOBSTER’S WEBSITES?
Fresh Catch News
HOW DO I SIGN UP FOR FRESH CATCH NEWS?
WILL I RECEIVE A FRESH CATCH NEWS MEMBERSHIP CARD?
WILL I GET ANY SPECIAL OFFERS FOR MY BIRTHDAY IF I SIGN UP FOR FRESH CATCH NEWS?
HOW DO I USE A COUPON I RECEIVED?
I HAVEN’T RECEIVED MY FRESH CATCH NEWS OFFERS OR COUPONS. WHAT DO I DO?
I CAN’T PRINT MY COUPON. HOW DO I REDEEM IT?
HOW DO I UNSUBSCRIBE FROM FRESH CATCH NEWS?
Fresh Alerts Text Program
WHAT IS SMS?
WHY SHOULD I JOIN FRESH ALERTS?
WHAT TYPE OF INFORMATION WILL I RECEIVE ON MY PHONE?
DO I GET CHARGED FOR THIS?
HOW OFTEN WILL I RECEIVE THESE MESSAGES?
WILL THIS WORK ON MY PHONE?
HOW DO I OPT-IN TO FRESH ALERTS?
IF I OPT-IN, WHAT IF I DECIDE I WANT TO OPT-OUT?
WHAT ARE THE PARTICIPATING WIRELESS CARRIERS?
I OPTED-IN BUT DID NOT RECEIVE A TEXT?
Gift Cards
HOW DO I BUY A RED LOBSTER GIFT CARD?
WHERE CAN I REDEEM MY RED LOBSTER GIFT CARD?
HOW DO I USE MY RED LOBSTER EGIFT CARD?
HOW DO I CHECK ON MY GIFT CARD ORDER?
HOW DO I CHECK MY GIFT CARD BALANCE?
HOW DO I GIVE GIFT CARDS AS CORPORATE GIFTS?
WILL MY GIFT CARD EXPIRE OR LOSE VALUE?
Charitable Donations
HOW CAN I REQUEST DONATIONS FOR MY ORGANIZATION?
WHAT IS THE RL SHARES PROGRAM?
Seafood with Standards
WHAT DOES TRACEABLE, SUSTAINABLE AND RESPONSIBLE MEAN?
WHERE DOES YOUR SHRIMP COME FROM?
WHERE DOES YOUR SEAFOOD COME FROM?
DO YOU BOIL LOBSTERS WHILE THEY’RE STILL ALIVE?
DO YOU SERVE ANY FRESH SEAFOOD, OR IS IT ALL FROZEN?
HOW DOES RED LOBSTER ENSURE ITS SUPPLIERS ARE FOLLOWING THE LAW, INCLUDING HUMAN RIGHTS?
WHY IS RED LOBSTER ELIMINATING PLASTIC STRAWS?
WHAT IS RED LOBSTER DOING ABOUT OTHER SINGLE-USE PLASTICS (I.E. BAGS, UTENSILS, CONTAINERS)?
Employment and Careers
HOW DO I APPLY FOR A JOB AT RED LOBSTER?
WHO DO I CALL WITH QUESTIONS ABOUT RED LOBSTER BENEFITS AND PAY?
I NEED VERIFICATION OF EMPLOYMENT. WHO DO I CALL?
WHAT ARE RED LOBSTER’S CORE VALUES?
HOW WOULD YOU DESCRIBE RED LOBSTER’S COMMITMENT TO DIVERSITY AND INCLUSION?
General and Corporate Information
HOW DO I SEE HOURS OF OPERATION, DRIVING DIRECTIONS AND MENU PRICES?
WHAT IS THE MAILING ADDRESS FOR YOUR HEADQUARTERS?
DOES RED LOBSTER OFFER FRANCHISE OPPORTUNITIES?
WHERE CAN I BUY SIGNATURE BISCUIT™ MIX?
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