FREQUENTLY ASKED
 QUESTIONS

We are excited to offer our guests a variety of ways to enjoy the seafood they love. Where we’re not open for dine-in, many of our restaurants are open for To Go, contactless delivery and curbside pickup, where available.

Most of our restaurants are open for To Go, delivery and curbside pickup, where available CLICK HERE to see the status of your closest restaurant.

We take health and safety very seriously, which is why we have implemented additional health and safety procedures that follow government mandates as well as recommendations by the National Restaurant Association.

We have always had robust quality assurance and safety standards in place. As a result of COVID-19, we have reinforced those standards and added new preventative steps.

Here’s what you can expect from us in all of our restaurants:

• No one is allowed to work sick.
• Everyone completes a wellness check, including a temperature check, upon arrival to work.
• Everyone wearing masks or face coverings.
• Frequent and proper hand washing.
• Frequent use of disinfectant to wipe down high touch areas. 

   

  In addition, we’re asking our guests:

• Do not enter the restaurant if you are sick.
• Practice social distancing.
• Refrain from congregating in waiting areas or bar areas.
• Wash your hands and use hand sanitizer.
  

  Last but not least, we follow all local laws and guidelines and kindly ask our guests to do the same when in our restaurants.

We offer touchless payments online. Additionally, you can leave instructions for contactless delivery if that’s what you prefer.

If you wish to pay with a gift card, Red Lobster gift cards are now redeemable when placing To Go and delivery orders at Gift cards only redeemable through our website RedLobster.ca. If ordering by phone, provide a restaurant team member with the gift card as payment upon arrival. At this time, our third-party delivery partners are unable to process gift card payments.

You may order Red Lobster To Go online by clicking “Order Now” on our US website www.redlobster.com or on our Canadian website www.redlobster.ca, or by calling a restaurant directly.  In the U.S., My Red Lobster Rewards members may also order To Go by using the My Red Lobster Rewards app to connect online or calling the number indicated on the app.

We partner with DoorDash’s delivery team to fulfill delivery orders.  We’re confident that DoorDash will provide quality service for our guests, at the most possible locations.

Yes.  Red Lobster delivery is available through several other third-party delivery partners, but the Red Lobster website is the only place to order the entire Red Lobster menu for delivery.

Delivery is available at most Red Lobster locations.  In the U.S. or Canada, to see if delivery is available near you, click “Find a Location Near You” on our U.S. or Canadian website.  If delivery is available, the delivery hours will be indicated in the location information. Please note, however, that once you enter your address, delivery may not be available as we limit our delivery radius to ensure our guests receive the best To Go experience.

Delivery hours vary by location. Available delivery hours can be seen when selecting your location when placing your order.

Delivery fees may vary by location. The delivery fee specific to your location will be shown during the checkout process when you place your order.

Yes.  When you place a delivery order on our website, you can schedule your same day order during available delivery hours which will be shown when placing your order.

Not if you order delivery through our U.S. or Canadian website.  Since our first priority is getting your order prepared and delivered, we aren’t able to make changes to delivery orders once they have been submitted.

We will provide a reasonable estimated time of arrival when you place your order. After that, DoorDash is responsible to transport your food in a reasonable amount of time.

We will provide you with tracking information when you place your order. Click on the link provided to view the current status and ETA of your order.

If you placed your delivery order on our U.S. or Canadian website or through our My Red Lobster Rewards app, please contact the restaurant and ask to speak with a manager to relay your concerns. Let the manager know you placed your order through our website or app.  If you placed your delivery order through a third party delivery partner app or website, please contact the third party delivery partner directly.

Yes. You may pay ahead and select curbside pickup when you place your order. Then drive up to one of the designated curbside pickup parking spots at the restaurant where you placed the order, and notify us of your arrival by responding 'Here' to our automated text. A Red Lobster employee will bring your order hot and fresh to your car.

Yes.  We offer touchless payments online, and via our app for My Red Lobster Rewards members. You can leave instructions for contactless pickup or delivery.

Yes.  Beer and wine are available To Go at certain Red Lobster locations in both the U.S. and Canada.  To find out if beer and wine are available To Go at your nearest location, click “Find a Location Near You” on our website.   Beer and wine To Go is only available where allowed by law; void where prohibited.  Beer and wine To Go purchases in the U.S. and Canada must be made with a food order, and all beer and wine To Go purchases are only available for pickup.  You must be 21 or older in the U.S. and 18 or older (19 in Ontario and Saskatchewan) in Canada to purchase alcohol.  Don’t drink and drive.  Additional restrictions may apply.

Yes.  Red Lobster offers a variety of catering items for both pickup and delivery at many locations in the U.S., but not in Canada.  To find out if catering is available at your nearest location, click “Find a Location Near You” on our U.S. website.  To place a catering order, click “Catering” on our website or call your selected restaurant.   My Red Lobster Rewards members may also order catering by using the My Red Lobster Rewards App to connect online or calling the number indicated on the app.  We partner with ezCater’s delivery team to fulfill catering delivery orders.  We’re confident that ezCater will provide quality service for our guests, at the most possible locations.

“To Go orders placed through our US website, My Red Lobster Rewards app or Canadian website for “pickup”, “curbside” or “delivery” and that request Order Time “asap” are non-cancellable and non-refundable.  If such To Go orders are placed for a future Order Time, they may be cancelled, and the amount paid for them fully refunded via the same method of payment originally used, until 60 minutes prior to a future designated Order Time, after which they become non-cancellable and non-refundable.

If you order catering through our U.S. website or My Red Lobster Rewards app for “pickup,” the order may be cancelled, and the amount paid will be fully refunded via the same method of payment originally used, until 4 hours prior to a future designated pickup time, after which the order will become non-cancellable and non-refundable. If you order catering for “delivery,” please refer to your email confirmation from ezCater for instructions regarding cancellation and refunds.

To request a refund, if you placed a To Go order through our (a) US website, My Red Lobster Rewards app or Canadian website for “pickup”, “curbside” or “delivery” or (b) through our US website for catering “pickup” please call the restaurant location where the order was placed. If you placed a catering order for “delivery” through our U.S. website, please contact ezCater directly to request a refund.  If you placed your order through another third party delivery partner app or website, please contact the third party delivery partner directly to request a refund. 

Red Lobster protects online credit card orders placed directly on both our U.S. and Canadian websites with security standards that meet or exceed the current Payment Card Industry Data Security Standards (PCI-DSS) requirements.  This includes the use of encryption and tokenization for all credit card transactions as well as encryption for personal information.  If you place a delivery order by clicking “Order Delivery” on our Canadian website, which will link you to DoorDash’s website, please see the terms and conditions on DoorDash’s website for information regarding their data security practices and procedures.  If you place a catering order for delivery through our U.S. website, which will link you to ezCater’s website, please see the terms and conditions on ezCater’s website for information regarding their data security practices and procedures.

Complete this simple form, and you’ll hear about upcoming events, specials, and offers. Please use only one email address per person.

There’s no need for a card. All offers will go to the email address you provided, so make sure you’re using an email you check often. You should also add us to your address book so our emails don’t end up in your junk folder.

Yes, you’ll just need to sign up and receive your confirmation email at least ten days before your birthday.

Just print the coupon or use your mobile device to show the coupon to your server before you order. Most coupons will have a dollar amount off with the purchase of two qualifying entrees, or half value for buying one qualifying entrée. If you have a question, your server will be happy to go over the terms of the coupon before you order.

Please check your junk mail folder and also add redlobsteremail@info.redlobster.com to your address book. You may also contact us on our Contact Us page.

Simply show the coupon to your server on your phone or other mobile device.

If, for some reason, you no longer want to receive our emails, you can unsubscribe here. If there’s a specific reason you’re unsubscribing, we’d love to hear your feedback. Feel free to Contact Us

SMS is an acronym for Short Message Service. It is a worldwide standard for communicating textually between mobile phones.

By joining Fresh Alerts, you will receive exclusive offers & notifications from Red Lobster directly to your mobile phone.

You will receive exclusive discounts/offers on Red Lobster menu items, promotions, news/alerts of NEW products, and much more! This information will come as a text message straight to your mobile phone.

Each message you receive is just like a standard text message. Therefore, if you have a text messaging and data plan, this counts as a regular text message. No hidden costs. Standard message and data rates may apply depending on your phone carrier plan.

You will receive no more than 10 messages per month.

A text program requires a mobile phone that has a data plan as well as the capability to open a browser. This means you’ll need a Smart Phone in order to participate.

Text your keyword to the phone number (ex: 677-66), just like sending a regular text message. Then you will receive a text message back on your phone asking you to reply with Y to confirm receiving messages from Red Lobster. Once that is done, you will then receive a confirmation text that you joined Fresh Alerts and a coupon text 24 hours later (if applicable). Click on the link in the message to access your coupon.

If you want to opt-out of Fresh Alerts, you can reply with STOP at any point in time to the phone number you receive the texts from (677-66). You will then receive a confirmation text saying that you have been removed from the text program.

Please visit this link for more information on supported carriers: https://mobivity.com/supported-carriers/

First, please confirm you have text messaging enabled with your carrier. If you use a pre-paid mobile phone service, your balance may be too low (assuming you pay for incoming text messages). Other reasons may include (but are not limited to) your phone being out of memory, your phone being out of network, or an unsupported carrier.

Red Lobster Gift Cards are redeemable at all Red Lobster locations in Canada or when placing To Go and delivery orders at RedLobster.ca

• Print it: Click the "Print your gift card" button. Please be sure your printer is switched on and connected to your computer. Once your gift card has been printed, it can be used at any participating Red Lobster.
• Save it to your mobile device: Just show the eGift card on your device when you pay your check.
• Please note that Red Lobster gift cards can only be used in Canada.

For Canadian Gift Card Orders please call 1 888-245-6975 or email  GIFTCARDSERVICES@REDLOBSTER.COM. You can also track your gift card order Track your gift card order ONLINE. 

Please call 877-720-6601 or CHECK YOUR GIFT CARD BALANCE ONLINE.

To purchase corporate gift cards or bulk orders, please visit our CORPORATE GIFT CARDS STOREFRONT.

No, Red Lobster gift cards never expire or lose value. 

Every week, we donate unused, wholesome food to local food pantries and organizations. Since RL Shares started in 2003, we’ve donated about 20 million meals.

This is our promise that all the seafood we serve is sourced with standards..

• Traceable – all our seafood is 100% traceable to a known and trusted source
• Sustainable – we only source from suppliers who follow industry best practices
• Responsible – we support and follow regulatory efforts that manage fish populations and mandate our suppliers comply with all applicable laws

Click here to learn more about our commitments.

We source a mindful combination of wild-caught and farm-raised shrimp from all over the world.Click here to see a map of locations and learn more about our practices, including certification.

We source our seafood from all over the world exclusively from suppliers who share our passion and commitment to sustainability and responsible sourcing. You can click here to learn more about where our lobster, crab, shrimp and fish comes from and how it gets from the source to your plate.

Unlike some seafood restaurants, Red Lobster does not boil lobsters alive. Our culinary professionals are trained to humanely end the lobsters' lives moments before they are cooked so our guests get the freshest, most delicious lobsters. Because the process is instant, it is the most humane way possible.

While some seafood can be delivered from the water to our restaurants fresh and never frozen, other seafood is frozen on the fishing boats or immediately at the docks to maintain the best quality and freshness. It is precisely because some of our seafood is flash frozen at the site of the catch that we are able to serve the highest quality seafood all year round.

We have zero tolerance for any supplier or business partner who violates the law, such as participating in illegal, unreported and unregulated fishing (IUU), compromises our standards or participates in social welfare abuses that conflict with our practices or policies. Our Code of Conduct clearly states our position on the importance of upholding human rights, social welfare and fair labor practices and our commitment to taking swift action if this code is violated.

As part of our Seafood with Standards commitments, we want to do everything we can to help protect and preserve our oceans and marine life so there is seafood to enjoy for generations. Ocean plastics have recently become an area of focus, so this an important step toward reducing the impact plastics are having on our oceans.

We are evaluating the use of all single-use plastics in our restaurants. We have begun testing eco-friendly straws as an alternative to plastic straws in some of our restaurants. We have also transitioned from plastic to paper To Go bags and continue to review our To Go packaging, including ways to reduce use of items like utensils. 

If you’re craving the ultimate career opportunity, whether in our restaurants or at the Restaurant Support Center in downtown Orlando, check out what we’re serving up by visiting our CAREER SECTION. 

Want to know what it means to live the Lobster Life? Visit the WORK WITH US section to learn more about the endless reasons to join, from our culture to benefits, and so much more! 

If you’re a current or former employee, please call 437-887-1010.

For employment verification, send your request to HRSERVICES@REDLOBSTER.COM

At Red Lobster, we pride ourselves on doing things the R.I.G.H.T. way. With Fun and Excellence. 

• Respect- Treat others with dignity; recognize everyone’s contributions; embrace diversity.
• Integrity- Be open and honest with ourselves and others; always do the right thing.
• Genuine Caring- Listen and seek to understand; see to the well-being of others.
• Hospitality- Make every guest feel welcome and special; anticipate their needs.
• Teamwork- Help each other learn, grow and accomplish more than we could on our own.
• Excellence- Seek to be the BEST in all we do.
• Fun- Brighten the day for our guests and teams; celebrate accomplishments.

For over 50 years, Red Lobster has valued having a diverse workplace where all individuals can pursue their professional dreams.

We take tremendous pride in creating and maintaining a work environment that is inclusive, respectful and equitable, and where individual differences, backgrounds and experiences are valued and appreciated.  We define diversity not only by its basic elements, but also by who we are, how we work and live, and our different beliefs.  By successfully bringing together people of diverse backgrounds and experiences, we embrace and encourage the uniqueness and strengths in each of us.

We have zero tolerance for discriminatory behavior – by our employees as well as by our guests. We are proud to employ and serve people of all races, religions and genders as well as all political and religious belief systems with hospitality and genuine caring, and we welcome everyone in our restaurants for a great seafood dining experience. Our core values include respect. We expect our team members to treat our guests with respect, and we expect our guests to treat our team members with respect in return.

We recognize that we still have work to do when it comes to diversity, inclusion and equity. That’s why we are committed to having open and honest ongoing conversations between employees and leadership to better understand barriers and biases that exist within our organization as well as ideas for how to solve them. And, we are committed to taking necessary actions. Most recently, we began to implement unconscious bias training, and we are beginning to work through plans to establish a Diversity Advisory Board as well as evolve our recruitment to more intentionally recruit diverse candidates.

1. Click on “Find a Location Near You”.  You can use your current location, view the map, or type in a city, state/province or zip/postal code. For a list of every Red Lobster in your province, just enter the province name.
2. Enter your city or zip code to see a list of Red Lobsters within that area. If no locations are found, it means we don’t have any restaurants within the radius you selected, so you may want to expand your search area.   
3. Select a restaurant and click on “View Local Page” to see the address, phone number, and hours of operation.
4. You can see menus and pricing by clicking on “Order Now” on the top navigation. 

You can reach us at P.O. Box 4969, Orlando, FL 32801-4969.

We may have international franchise opportunities available. You can learn more on our INTERNATIONAL FRANCHISES PAGE, or you can CONTACT US with questions about specific opportunities.

You can find our signature biscuit mix at Walmart and most grocery stores. For questions call Continental Mills at 800-457-7744.