FREQUENTLY ASKED QUESTIONS

Satisfy your curiosity with these popular questions.

Seafood with Standards

  • What does traceable, sustainable and responsible mean?

    This is our promise that all the seafood we serve is sourced to the highest standards.

    • Traceable – all our seafood is 100% traceable to a known and trusted source
    • Sustainable – we only source from suppliers who follow industry best practices
    • Responsible – we support and follow regulatory efforts that manage fish populations and mandate our suppliers comply with all applicable laws

     

    Click here to learn more about our commitments.

  • Where does your shrimp come from?

    We source a mindful combination of wild-caught and farm-raised shrimp from all over the world. Click here to see a map of locations and learn more about our practices, including certifications and quality and safety inspections.

  • Where does your seafood come from?

    We source our seafood from all over the world exclusively from suppliers who share our passion and commitment to sustainability and responsible sourcing. You can click here to learn more about where our lobster, crab, shrimp and fish comes from and how it gets from the source to your plate.

  • Do you boil lobsters while they’re still alive?

    Unlike some seafood restaurants, Red Lobster does not boil lobsters alive. Our culinary professionals are trained to humanely end the lobster’s lives moments before they are cooked so our guests get the freshest, most delicious lobsters. Because the process is instant, it is the most humane way possible.

  • Do you serve any fresh seafood, or is it all frozen?

    While some seafood can be delivered from the water to our restaurants fresh and never frozen, other seafood is frozen on the fishing boats or immediately at the docks to maintain the best quality and freshness. It is precisely because some of our seafood is flash frozen at the site of the catch that we are able to serve the highest quality seafood all year round.

  • How does Red Lobster ensure its suppliers are following the law, including human rights?

    We have zero tolerance for any supplier or business partner who violates the law, such as participating in illegal, unreported and unregulated fishing (IUU), compromises our standards or participates in social welfare abuses that conflict with our practices or policies.Our Code of Conduct clearly states our position on the importance of upholding human rights, social welfare and fair labor practices and our commitment to taking swift action if this code is violated. To uphold these standards, Red Lobster conducts regular audits of our supply chain. We also require our suppliers to conduct regular direct and third-party audits to ensure compliance with all national and international labor and human rights laws and standards.

     

  • Why is Red Lobster eliminating plastic straws?

    As part of our Seafood with Standards commitments, we want to do everything we can to help protect and preserve our oceans and marine life so there is seafood to enjoy for generations. Ocean plastics have recently become an area of focus, so this an important step toward reducing the impact plastics are having on our oceans.

  • Why will it take until 2020 to implement an alternative straw product?

    The timeline for this commitment is influenced by supply and demand. We currently use almost 150 million straws a year in our restaurants. There is an increasing demand for alternative straw products, which means there is currently not enough capacity from the manufacturers of alternative products to meet our needs.

  • What will Red Lobster use to replace plastic straws?

    We are currently sourcing and testing a variety of alternative straw products, including plant-based proteins. It is important that we implement a product that works well with the selection of beverages we serve and meets the diverse needs of our guests.

  • Can I still get a plastic straw at Red Lobster if I want or need one?

    We understand that some guests may still need or want a plastic straw, particularly people with disabilities. We will continue to provide plastic straws upon request to meet the needs of all our guests.

  • How does Red Lobster dispose of items used in its restaurants, like straws?

    We understand our responsibility to properly dispose of items used in our restaurants, including plastic straws, and we take the appropriate steps to do that. Our hope is that our efforts encourage our guests to consider their use of plastic straws more broadly, beyond our restaurants. We will continue to provide a straw upon request to any guest who requests one.

  • How much will this change save Red Lobster?

    This decision is not about cost. In fact, alternative straw products, even at a reduced usage, will be more expensive. This is an investment we are choosing to make to live our values and meet our Seafood with Standards commitments. 

Employment and Careers

Charitable Donations

  • How can I request donations for my organization?

    We’re always looking for ways to give back to our communities. In a perfect world, we’d help everyone, but our resources are limited so we focus on nonprofit, charitable organizations that align with our core values of Respect, Integrity, Genuine Caring, Hospitality and Teamwork. If you think your organization is a good fit, please send your request in writing to RedLobsterDonations@redlobster.com.

  • What is the RL Shares program?

    Every week, we donate unused, wholesome food to local food pantries and organizations. Since RL Shares started in 2003, we’ve donated about 20 million meals.

Gift Cards

Fresh Catch News

Fresh Alerts Text Program

  • What Is SMS?

    SMS is an acronym for Short Message Service. It is a worldwide standard for communicating textually between mobile phones.

  • Why should I join Fresh Alerts?

    By joining Fresh Alerts, you will receive exclusive offers & notifications from Red Lobster directly to your mobile phone.

  • What type of information will I receive on my phone?

    You will receive exclusive discounts/offers on Red Lobster menu items, promotions, news/alerts of NEW products, and much more! This information will come as a text message straight to your mobile phone.

  • Do I get charged for this?

    Each message you receive is just like a standard text message. Therefore, if you have a text messaging and data plan, this counts as a regular text message. No hidden costs. Standard message and data rates may apply depending on your phone carrier plan.

  • How often will I receive these messages?

    You will receive no more than 10 messages per month.

  • Will this work on my phone?

    A text program requires a mobile phone that has a data plan as well as the capability to open a browser. This means you’ll need a Smart Phone in order to participate.

  • How do I opt-in to the Fresh Alerts?

    Text your keyword to the phone number (ex: 677-66), just like sending a regular text message. Then you will receive a text message back on your phone asking you to reply with Y to confirm receiving messages from Red Lobster. Once that is done, you will then receive a confirmation text that you joined Fresh Alerts and a coupon text 24 hours later (if applicable). Click on the link in the message to access your coupon.

  • If I opt-in, what if I decide I want to opt-out?

    If you want to opt-out of Fresh Alerts, you can reply with STOP at any point in time to the phone number you receive the texts from (677-66). You will then receive a confirmation text saying that you have been removed from the text program.

  • What are the participating wireless carriers?

    Please visit this link for more information on supported carriers: https://mobivity.com/supported-carriers/

  • I opted-in but did not receive a text?

    First, please confirm you have text messaging enabled with your carrier. If you use a pre-paid mobile phone service, your balance may be too low (assuming you pay for incoming text messages). Other reasons may include (but are not limited to) your phone being out of memory, your phone being out of network, or an unsupported carrier.

Discounts and Coupons

Corporate Information

General Information

  • Where can I buy Cheddar Bay Biscuit® Mix?

    You can find our signature biscuit mix at Walmart, Sam’s Club and most grocery stores. For questions call Continental Mills at 800-457-7744

  • Do you have a catering menu?

    We offer Party Platters, Whole Desserts, Family-size Soups & Salads and our Signature Biscuits. Please visit RedLobsterToGo.comOpens in a new Window to place your order today!

  • How do I see hours of operation, driving directions and menu prices?

    You can get this information by choosing a specific restaurant with our restaurant locator, found at the top of every page:

    1. Set your location. You can use your current location or type in a city, state/province or zip/postal code. For a list of every Red Lobster in your state, just enter the state name.
    2. Enter your city or Zip code to see a list of Red Lobsters within 50 miles of that area.
    3. Select a restaurant to see its address, phone number, hours and menus with pricing. If no locations are found, it means we don’t have any restaurants within the radius you selected, so you may want to expand your search area.

  • What if I can’t find the answer to my specific question?

    If you’re a guest with a question, please call us at 1-800-LOBSTER (1-800-562-7837) Monday through Friday, 10am – 1pm and 2pm – 5pm Eastern Time. For business inquiries, please call 407-734-9000, Monday, Tuesday, Thursday and Friday 9 – 5pm Eastern Time.

Need additional help?

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